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Epiq Access Transition FAQ

 

  Click here for Epiq Access GoAnywhere FAQ

 

For Support Contact: Epiq Global Services Support team at support@epiqglobal.com  |  USA: +1 800 794 4430 or +1 913 998 7073

1. What is Epiq Access?

Epiq Access* is part of our commitment to digital transformation, modernizing our client's interactions with Epiq and Epiq-hosted eDiscovery services and applications. It is our “all-in-one” client portal which provides a modern digital interface that can simplify your team’s day-to-day eDiscovery work by providing single sign-on (SSO) access to all Epiq hosted applications (including Relativity). This single sign-on approach also makes it easier to manage end-user access to specific projects, improving the overall security of your environment. Epiq Access acts as the user interface for the Epiq Service Cloud*. 

With Epiq Access you login once to access all of your applications – you no longer need to remember different passwords for multiple legal systems.  It is poised to become the singular portal into your Epiq portfolio and projects. 

2. What are the benefits of using Epiq Access? 

  1. A single URL to remember for accessing Epiq 
  2. Sign on once for a faster more efficient access to Applications 
  3. Security 
  4. For select users, other Epiq access features in the future include: 
    • On-Demand reporting 
    • Ability to submit work requests 
    • Access to Support when you need help 

3. If I am already using Epiq Access, do I need to do anything? 

  • If you are already using Epiq Access, you don’t need to do anything!  Congratulations and continue enjoying Epiq Access.   

4. How much does Epiq Access cost? 

  • Best part about Epiq Access is it is free for new and existing clients.    

5. Where can I learn more about Epiq Access? 

6. Can I start using Epiq Access right away? 

  • Maybe.  If you have already received your Welcome Email from Epiq Access, you can login right away! If you have not, you should receive your welcome email within a few days. 

7. What are the steps for my account moving over to Epiq Access? 

  • You receive a notification email from Epiq notifying you Epiq will be moving Relativity URL to Epiq Access 

  • Following the notification email you will receive a welcome email from Epiq Access requesting you to login and set your password from Epiq Access. 

  • That is it! You no longer need to use the legacy Relativity URL 

  • More detailed login process Link: https://go.epiqglobal.com/login_process

8. How will I be notified about my account being changed to Epiq Access?  

  • Yes! You will receive an email from Epiq Access welcoming you to the platform and asking you to login and set your password.   

9. What should I do if I have not received my Epiq Access Welcome email. 

  • Check your SPAM folder or email from noreply@epiqglobal.com

  • Contact our Epiq Global Services Support team at support@epiqglobal.com  Tel:  USA: 1 800 794 4430 or +1 913 998 7073 and let them know you need a welcome email from Epiq Access.

9.1 What should I do if my welcome email from Epiq Access has expired?

If your email from Epiq Access has expired you can request a new one by clicking on the "forgot your password" link on the https://access.epiqglobal.com web page. Also look in your spam or junk folder as Epiq Access will automatically resend you a new welcome email with a link if your previous welcome email link is expired.

10. Why is Epiq moving Relativity sites to Epiq Access?  

  • In order to maximize the benefits to Epiq Clients, we are migrating entire client instances so those clients can join the thousands of other clients already enjoying the benefits of Epiq Access part of the Epiq Service Cloud.   

11. Will I still be able to log into Relativity directly? 

  • Shortly after all users have been migrated to Epiq Access, Epiq will be deprecating access to Relativity through the legacy URL.   

12. Will I need to reset my Password?  

  • Yes! As part of the conversion to Epiq Access, you will need to set a password for Epiq Access.  This will now be your new password when accessing Relativity or any other application through Epiq Access.  

13. What happens to my 2-factor authentication?

  • If you have existing MFA/2FA (Multi-Factor) in place our Epiq Global Services Support team will be working with you to help you set up your Epiq Access account and configure the 2FA. Our support team member will be in touch with you to help you with this transition.

  • If you have specific questions or concerns please contact our Epiq Global Services Support team at support@epiqglobal.com USA: +1 800 794 4430 or +1 913 998 7073 

  • Watch the Epiq Access MFA setup for Okta Verify and Login Process how-to video: https://web.microsoftstream.com/video/740634be-7d83-455e-ab6a-dd25b82ed030

14. What does my login look like when I change over to Epiq Access? 

  • Just like you put username and password into Relativity you will put username and password into Epiq Access instead.   

  • If you use multiple Relativity instances you only need to login once to access all your  Relativity instances.   

15. Who do I contact if I have issues when logging into Epiq Access? 

  • Concerns Contact our Epiq Global Services Support team at support@epiqglobal.com +1 USA: 1 800 794 4430 or +1 913 998 7073

16. Will I still be able to login to my old Relativity URL?

  • Yes and No. Initially during the change period, you will be able to access Relativity through https://access.epiqglobal.com and the legacy URL.  Soon after converting to Epiq Access, we will remove access from the legacy URL.    

17. What if I get this error “Your account is not configured to use this application” 

  • Concerns Contact our Epiq Global Services Support team at support@epiqglobal.com  USA: 1 800 794 4430 or +1 913 998 7073 

18. What if I have multiple Relativity URLs I use on a regular basis? 

  • You still access those URLs from https://access.epiqglobal.com 

  • Will I be able to login to my old Relativity URL instead of Epiq Access? 

    • You will be able to access Relativity sites during our conversion to Epiq Access.  After the conversion is complete, you will only be able to access your URLs from Epiq Access.  

19. What should I do if I don’t see my Relativity workspace in Epiq Access?

  • Concerns Contact our Epiq Global Services Support team at support@epiqglobal.com  USA: 1 800 794 4430 or +1 913 998 7073 

20. Has Epiq done penetration testing on Epiq Access?  

  • Yes!  Epiq Access Penetration testing is done regularly in line with our security testing protocols.  

  • If you would like to know more about Epiq Access security, please request this from your Client Services team. 

21. Do I need to have my IT department update our whitelist? 

  • Whitelist access.epiqglobal.com and signon.epiqglobal.com

  • If you can’t whitelist access.epiqglobal.com and signon.epiqglobal.com , and can only whitelist by IP address, please contact Epiq Global Services Support team at support@epiqglobal.com  USA: 1 800 794 4430 or +1 913 998 7073 

 

*Don't like to click on links?  - Copy & paste or type these link into your browser:

Epiq Access: https://www.epiqglobal.com/en-us/technologies/epiq-service-cloud/epiq-access

Epiq Service Cloud:  https://www.epiqglobal.com/en-us/technologies/epiq-service-cloud

 

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