Webinar: Exclusive study results

The digital transformation of document review and its impact on people, process and technology

Broadcasted July 8, 2020 Watch Recording Your Desk!

Request to view recording

This Webinar took place on July 8, 2020. If you would like to view the recording, fill out the request to the right.

Document review, when done well, contains an ideal mix of people, process and technology. COVID-19 restrictions caused eDiscovery teams and service providers to rapidly (and abruptly) shift from a “clean room” to a work-from-home environment, accelerating the digital transformation of document review. For Epiq, this shift included standing up secure technology platforms and processes—the process and technology part of the equation—but also serious consideration regarding people. We initially asked, and we continue to ask, “since effective teams are an integral part of best-in-class document review, how can we ensure our teams continue to work in a collaborative and effective environment?”

During this engaging discussion we presented results from our recent study regarding the effectiveness of digital document review environments. Study inputs included data from almost 200 projects, and qualitative and quantitative research with Epiq clients and document review team members.

In this recorded Webinar you will gain:

  • A nuts and bolts perspective: A behind the scenes look at the technology and security behind Epiq’s Remote Document Review environment
  • A data perspective: How the new remote document review environment is impacting review quality
  • A reviewer’s perspective: Key learnings from working in a collaborative, remote document review environment
  • A client’s perspective: Is a remote document review environment delivering results?
  • A future perspective: What have reviewers, clients and technology leaders learned from this experience, and how will those learning impact the future of document review?



Eric Crawley, moderator

Vice President, Advanced Technologies and Review, Epiq

Eric Crawley's responsibilities include leadership and oversight of review management and technology assisted review consulting. He has worked for Epiq since 2009 in a variety of capacities, including as review manager, director, managing director of professional Services, and managing director of U.S. document review services. Crawley advises key clients on:

  • eDiscovery program design
  • Project management
  • Workflow development
  • Technology adoption


Tiffany Arroyo

Review Manager, Document Review Services, Epiq

Tiffany Arroyo Newton is a Review Manager with Document Review Services in Epiq’s Charlotte office.  With over a decade of experience in electronic discovery, she has managed document reviews for various matters ranging from regulatory investigations, contracts, intellectual property, and class action lawsuits.  She has been responsible for the supervision of review teams in several cities across the country and in Canada.  Mrs. Arroyo Newton holds a BA degree from Pennsylvania State University and a JD from Duquesne University School of Law.  She is a licensed attorney in North Carolina and is a Relativity Certified Expert, with the Relativity Certified User (RCU), Relativity Certified Administrator (RCA) and Relativity Analytics Expert certifications. 

Ilya Pozharsky

Director of Microsoft Security Solutions, Information Governance, Epiq

Ilya Pozharsky is a security thought leader with over two decades of experience.  In his role at Epiq, Ilya leads the global security consulting practice.  Prior to joining Epiq, Ilya held a position within Microsoft’s Cyber Security Group as a Global Black Belt as well as the America’s lead for Microsoft’s GDPR Champs community.  In that role, he worked with Microsoft’s largest and most strategic customer’s by consulting with their security and compliance leaders in how to meet their Security and Regulatory goals. Leveraging his extensive experience, Ilya helped customers migrate their critical data and systems from legacy on-premises environments to Microsoft’s cloud in a secure and compliant way, secure customers cloud environments, and use existing and Microsoft security solutions to meet their regulatory requirements.  Ilya also holds multiple certifications including security certifications from both ISACA as well as ISC2 (CISM and CISSP respectively).  In addition to maintaining membership of those two organizations, he is also a member of OWASP and IAPP.    

Drew Wright

Senior Manager of Technical Services, Document Review Services, Epiq

Drew has played an IT role within eDiscovery services for 13 years. He currently leads Epiq's Document Review Technical Services team that is responsible for 24x7x365 global support for all Document Review Services, helping to ensure that all review projects are managed efficiently and to meet client deadlines. Drew was instrumental in setting up the virtual desktop infrastructure and image management needed for the new digital document review platform. As a business partner and leader, Drew has a unique perspective in both business and technology.

Download The free eBook